Frequently Asked Questions

Find here the Frequently Asked Questions (FAQ) – 💼 IDEAL SMART, the most common questions asked by our customers. If you need clarification, please contact us via the chat in the bottom right corner or through our other channels.

🛍 Orders & Products

Q1: How do I place an order on IDEAL SMART?
A: To place an order, simply add the desired product to your cart, then click "Order". Enter your contact details, select the delivery method and payment method, then confirm your purchase.

Q2: Are the products sold at IDEAL SMART authentic?
A: Yes ✅. All our smartphones, tablets and computers are 100% brand new and authentic, delivered with a manufacturer's warranty or store warranty depending on the model.

Q3: Do you offer refurbished products?
A: Yes. IDEAL SMART also offers a selection of refurbished products that are tested, cleaned, and guaranteed. The condition of each device is clearly indicated on the product page.

Q4: How can I tell if a product is available?
A: Stock availability is displayed on each product page. If the item is marked "In stock", you can order it immediately.

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🚚 Delivery & Tracking

Q5: What are the delivery times at IDEAL SMART?
A: Our deliveries are usually made within 2 to 5 working days depending on your address and the carrier chosen.

Q6: Can I track my order?
A: Yes. Once your order has been shipped, you will receive an email or SMS notification containing a tracking number to track your package in real time.

Q7: Do you deliver internationally?
A: Yes 🌍. IDEAL SMART delivers to several countries. Fees and delivery times vary depending on the destination.

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💳 Payment & Security

Q8: What payment methods do you accept?
A: We accept bank cards, mobile payments, bank transfers, and installment payments when available.

Q9: Is my payment secure?
A: Absolutely ✅. All transactions made on IDEAL SMART are 100% secure.
We use SSL Safe Socket Layer Security (SSL 128-bit) encryption to protect your payment information during transmission, and we store your information on secure servers protected by firewalls and other security measures.

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🧾 Warranty & Returns

Q10: Are the products guaranteed?
A: Yes. All products sold on IDEAL SMART benefit from a legal and/or manufacturer's warranty, generally of 12 months depending on the model.

Q11: Can I return a product?
A: Yes. You have 14 days from the date of receipt of your order to exercise your right of withdrawal, provided that the product has not been used and is in its original packaging.

Q12: How do I make a return?
A: Contact our IDEAL SMART customer service to obtain a return label and instructions. Once the product is received and verified, we will process a refund or exchange.

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🧰 Support & Customer Service

Q13: What should I do if my device has a problem?
A: If your product is still under warranty, contact our customer service. We will handle your request promptly (repair, exchange, or refund as appropriate).

Q14: How to contact IDEAL SMART?
A: You can contact us:

📧 By email: contact@ideal-smart.fr/info@ideal-smart.com

📞 By phone: 07 73 73 14 51 WhatsApp: 07 56 98 74 47

💬 Via the contact form or online chat on our official website.

Q15: Do you offer technical support?
A: Yes. IDEAL SMART provides free technical support to help you configure or troubleshoot your device after purchase.

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🏷 Offers & Loyalty

Q16: Do you offer any promotions?
A: Yes. IDEAL SMART regularly organizes special promotions and flash sales. Sign up for our newsletter to be the first to know.

Q17: Do you have a loyalty program?
A: Yes. Every purchase made on IDEAL SMART earns you loyalty points that you can convert into discounts on your next orders.

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Frequently Asked Questions

It is recommended to use this product 3 to 4 times a week, for at least 4 consecutive weeks (weeks 1 and 2: use every 3 days for 10 minutes; weeks 3 and 4:

Use once a day for 10 to 15 minutes. Then follow with daily maintenance skincare tailored to your lifestyle and skin's needs, as every skin is different. Consistency is key: find the rhythm that works best for you!

Our face mask device delivers a power output of 28 to 30 mW/cm². A range of 28 to 30 mW/cm² is considered effective for low-energy laser therapy and safe for home use.

Quite the opposite. Research indicates that the yellow light mode, in particular, has been shown to reduce hyperpigmentation instead of worsening it. Furthermore, using the other two color modes (specifically blue and red light modes) does not contribute to hyperpigmentation, which has long been a concern.

Several studies have examined the impact of LED light therapy on dental implants. Encouragingly, research suggests that this therapy is generally safe for the area surrounding the implants. However, given individual variations related to implants and medical conditions, it is advisable to consult a healthcare professional before using light therapy devices.

The reaction to different wavelengths of light varies from person to person, and results depend on your goals. Many people experience a faster reduction in acne and redness than expected. However, achieving smoother, more even-toned, and firmer skin may take longer. Since daily changes can be subtle, it's advisable to take before-and-after photos to track your progress. It's essential to keep in mind that results accumulate over time, highlighting the importance of consistent treatment.

Light therapy is generally considered safe and suitable for most skin types, offering a non-invasive and painless alternative to topical treatments. Without harmful UV rays that can damage the skin and cause premature aging, LED or infrared light therapy carries no risk of overheating or burns. As with any treatment, excessive use should be avoided, and recommended treatment durations should be strictly adhered to, especially at the beginning of light therapy. Research on the potential risks, if any, of using light therapy during pregnancy is limited. Pregnant or breastfeeding women are advised to consult their doctor before starting light therapy.